At Home Care Packers Movers, we value the trust our customers place in us. Our policies are designed to ensure transparency, security, and satisfaction at every stage of your relocation process. We are committed to maintaining your privacy and handling your belongings with the utmost care.
Information We Collect
To provide you with smooth and efficient shifting services, we collect the following information:
Date and time of your move
Pickup and destination locations
Type and size of your home (1BHK, 2BHK, Villa, etc.)
Volume and nature of goods to be moved
Special instructions (e.g., fragile, antique, or high-value items)
Your contact details – name, phone number, and email address
This information helps us customize our services to best suit your requirements.
How We Collect Information
We gather details through various customer-friendly methods such as:
Online booking forms on our website
Direct phone calls and WhatsApp chats
On-site surveys (if required)
Referrals and feedback from previous clients
We strive to make the booking process quick, clear, and convenient.
Use of Information
All collected information is used solely for:
Preparing accurate estimates and moving plans
Communicating with you during the relocation process
Ensuring the safe packing and transit of your belongings
Internal quality checks and service improvement
We respect your privacy and do not share your data with third parties without consent.
New Policy Update – Handling of Fragile Items
To further enhance customer satisfaction, Home Care Packers Movers has implemented a strict new policy for delicate and fragile item handling:
Use of high-quality bubble wrap, foam, and customized crates
Special handling team for fragile and high-value goods
Trained professionals for careful loading and unloading
This upgrade is in response to customer feedback and our commitment to delivering items safely.
Terms & Conditions
These Terms and Conditions apply when you book services with Home Care Packers Movers. By availing of our services, you agree to the following:
Customer Responsibilities
Provide accurate moving details during booking
Ensure the accessibility of both origin and destination locations
Inform in advance about items that require special care
Complete payment as per the agreed schedule
Our Commitments
Timely execution of relocation services
Safe packaging, transportation, and delivery of your goods
Constant updates and responsive customer support
Professional conduct and respect for client privacy
Insurance & Liability
While we take all precautions to ensure a damage-free move, we recommend availing of insurance coverage for added protection. We assist in arranging third-party insurance upon request.
Amendments
Home Care Packers Movers reserves the right to amend these policies and terms without prior notice. Any significant updates will be communicated through our official website or directly to customers with ongoing bookings.
